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Issue 7: August 2016
Service Spotlight

Managed Services

Marcum's Managed Services provides your organization with proactive monitoring and management of every aspect of your network and unified infrastructure tailored to your specific needs.

This includes: servers, applications, networks and client endpoints, all of which are customized to your organization's needs.

Our Managed Services can be deployed as a supplemental service or as a comprehensive service and support solution, providing everything from basic up-down monitoring to complete remediation.

Our engineers are certified in many IT disciplines, from core routing and switching, to a full range of cloud and premise based applications and services at every technology layer.

Marcum's Managed Services act as an efficient and effective solution to the management of your network, providing your organization with a service that is not only affordable and dependable, but also proactive and around the clock.

By utilizing this service, you are receiving support from an experienced IT integration, engineering and managed service provider. Our team continuously monitors your infrastructure, ensuring that it is always available, secure and responsive to the performance demands of your business.

Marcum-as-a-Service

MANAGE

  • Proactive management of infrastructure.
  • Full helpdesk for end user support.
  • Custom client dashboards.
  • Internal ticketing system for tracking and issue resolution.
  • Asset and inventory tracking.
  • Optional on-site support packages.

MONITOR

  • 24x7 alerting on all systems and services.
  • Provide real time and historical reporting of critical services and systems.
  • Custom client dashboards.
  • Performance baselining and monitoring.

PATCH

  • Monthly patching for Windows (Desktops/Server) and MacOX.
  • Remediation of critical bugs and vulnerabilities.
  • Patching of third parties applications.
  • Monthly patch summary reports for awareness and viability.

BACKUP

  • Automated backup of Workstation and Servers.
  • Bare-metal and file level restore granularity.
  • Off-site backup to the cloud (Local site backup also an option).
  • Monthly backup summary reports for awareness and visibility.

PROTECT

  • Anti-Virus and Anti-Malware protection.
  • Automated AV/AM definition updates.
  • Cloud based management of policies and scans.
  • Automated Alerting of any potential outbreaks.
  • Monthly protection summary reports for awareness and visibility.

MDM (Mobile Device Management)

  • Enforce policies on company and BYOD devices.
  • Protect company data on mobile devices (iOS, Android and Windows Phone).
  • Automate provisioning of VPN, Wireless and Email profiles.
  • Remotely lock, wipe and locate lost or stolen devices.

Features

Monitoring - 24/7/365 monitoring and analysis of availability, utilization and performance.
Network Management - Change management, configuration management, issue management and carrier support.
Maintenance Contract Management - Implementation and management of manufacturer support and maintenance contracts.
Integrated Support Team - Personal support from our closely integrated managed and professional services engineering teams.
Flexible Service - Service plans that are flexible to suit the needs of any business.
Certified Support - Certified personal engineering support for Cisco, NetAPP, VMware, EMC, Microsoft, Palo Alto and Juniper Networks.

For more information regarding this service please contact our Managed Services team at (844) 249-7662 or managedservices@marcumtechnology.com.