Remote Managed Services
When things go wrong, you want someone to be there for you.
With Remote Managed Services from Marcum Technology, technical support is never more than a phone call or mouse click away, 24 hours a day, seven days a week.
Marcum’s experienced technical staff provides tier 2 and tier 3 support whenever you need it, for as long as you need it. Marcum managed services cover a wide range of IT solutions, ranging from personal desktop and software issues to 24/7 network monitoring. Our service level agreements (SLAs) ensure that your IT infrastructure meets high levels of performance, reliability and availability every day.
At Marcum, we're IT experts. Our technical specialist are trained and certified on the industry's leading technology platforms: Net App, EMC, Dell, Microsoft, Citrix, Cisco, HP, Palo Alto, VMware and many others; so you get the help you need, fast, the first time you call. We offer flexible plans from reasonable hourly rates to comprehensive 24/7 monitoring services.
When you need IT assistance, Marcum Technology is there:
- Firmware/software patches and fixes
- Network monitoring with real-time alerts
- Microsoft Exchange Server, Lync Server and SQL Server support
- Virus/malware attacks
- Email technical support
- Virtual Private Network (VPN) technical issues
- Data loss and disaster recovery support
- Data synchronization, backup and archiving
- Scheduled maintenance
- Vendor interoperability issues
- Storage management
- And much more